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What is CellBackup?
Will CellBackup run on my phone?
How do I back up my phone?
What data can I back up?
What data can I not back up?
Can I decide what data I want backed up?
I have version 3. Why isn't all my data getting backed up?
How do I restore my data?
Do I have to repurchase CellBackup to restore/transfer my data?
I restored my content to a new phone. Why am I missing some of my contacts?
I restored my content to a new phone. Why am I missing some of my other content?
What is my username?
How do I retrieve my password?
What happens if I change my phone number?
Do backup and restore functions require airtime?
How do I upgrade my CellBackup account?
Why does my account not have list and group functionality?
How do I terminate my CellBackup subscription?
What is CellBackup?
CellBackup is a mobile software application that automatically backs up all of your contacts, ringtones, pictures, wallpapers, music and videos – no data cables required. (Version 3.0 required for full content) The cellbackup.com website allows you to manage all your content as well as edit, import and print your contacts.
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Will CellBackup run on my phone?
CellBackup is available for over 100 phones. For the complete list of supported devices, click here.
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How do I back up my phone?
CellBackup will automatically backup up your contacts based on your AutoBackup settings. Initially, the application will be set to backup your data weekly, between 12:00 pm and 6:00 am. However, DataGuard will enable you to customize your auto-backup settings. The options for automatic backup are daily, weekly, and monthly. You may update your settings at any time by selecting Setup -> Auto Backup from the Main Menu.
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What data can I back up?
CellBackup Version 3.0 and higher will protect your contacts, pictures, wallpaper, music, ringtones and videos depending on your phone. To view the exact data your phone is backing up, launch CellBackup and go to Setup->Data Options. CellBackup Versions 1 and 2 will protect contacts only. To check your application version, launch CellBackup on your mobile phone and select ‘About’ from the main menu.
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What data can I not back up?
CellBackup is unable to back up games or any items that are permanently stored on your phone – such as ringers. To view the data your phone is backing up, go to Setup->Data Options (please note that this feature is only on CellBackup version 3.0 and higher. Earlier versions only back up contacts).
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Can I decide what data I want backed up?
Yes. From the application’s main menu, select Setup -> Data Options (note: only applies to CellBackup version 3.0 and higher). This screen provides a list of data that can be protected from your phone. If you do not wish to automatically back up certain content, simply uncheck the box before the name and that data will be ignored. To keep you completely protected, we recommend you always back up all the data stored on your phone.
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I have version 3. Why isn't all my data getting backed up?
To see what content types your phone can back up, launch CellBackup on your mobile phone and select Setup -> Data Options. Items listed on this screen can be protected by your device. Check the boxes for the items you wish to back up.
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How do I restore my data?
To restore your data, you must first download CellBackup to your replacement phone. For download instructions, click here. Launch CellBackup on your phone and login with you phone number and PIN. Select the restore option to add your saved contacts to your replacement phone.
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Do I have to repurchase CellBackup to restore/transfer my data?
Yes. If you had a subscription plan, you will need to re-purchase the subscription on your new phone, and the subscription on your old phone will automatically be terminated when it is deactivated. If you bought CellBackup through a one time-fee, that fee covers the life of that particular phone. To restore your data you will need to repurchase the application either through a one-time fee or a subscription.
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I restored my content to a new phone. Why am I missing some of my contacts?
Verify that all of your contacts have a name and one of the following numbers – a work phone, home phone, or cell phone. Often a phone will not allow a contact to be entered if it does not have a name and one of those common phone number fields. You can view your contacts by logging into CellBackup.com
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I restored my content to a new phone. Why am I missing some of my other content?
Make sure that your new phone supports all of the content types that your old phone did. You can check this on your new phone by going to Setup->Data Options. If your old phone backed up videos, but your new phone does not have a videos option, then videos will not be restored to your new phone.
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What is my username?
For subscribers using version 3.0 or higher (start application and select “About” to see version), your username is your phone number including area code. For people not using version 3.0, launch CellBackup and go to Settings->Account Info. The first line is your chosen username.
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How do I retrieve my password?
To retrieve a forgotten password, click here to have it sent to your phone via sms or contact us at ama.support@asurion.com to retrieve via email.
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What happens if I change my phone number?
If you change your phone number, please contact customer support at ama.support@asurion.com for assistance transferring your data to your new phone.
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Do backup and restore functions require airtime?
Yes. The backup and restore functions require approximately 1 minute or less of airtime to complete. Automatic backups can be scheduled in the evening or on weekends when most users have free minutes. Normal airtime fees apply.
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How do I upgrade my CellBackup account?
To upgrade your CellBackup account from version 1 or 2 to version 3, navigate to where your application is installed, and there under an Options menu there is a place to check for an upgrade. Please contact your carrier for more details.
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Why does my account not have list and group functionality?
To end your CellBackup subscription, delete the application from your phone. Terminating your CellBackup subscription will not cancel your handset insurance/warranty.
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How do I terminate my CellBackup subscription?
We are currently upgrading accounts to the new version that supports lists and group functionality. Please check back frequently to see if your account has been upgraded. If you have any questions you can email us at ama.support@asurion.com.
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