Transferring your contacts to your replacement phone is fast, simple and wireless!
Step 1. Download MetroBACKUP to your supported replacement phone following the steps below:
1. Add the MetroBACKUP feature to your account by visiting a MetroPCS store or by
2. Go to “@Metro” on your MetroPCS handset
3. Go to the folder “Metro Featured Apps”
4. Locate and select MetroBACKUP
5. Follow the step-by-step instructions
Step 2. Login with your PIN. If you are unable to remember your PIN, click here to have it sent to your phone via a text message.
Step 3. The last step of the setup process will prompt you to restore their contacts and you should respond by selecting “Yes”. If you want to restore contacts from the Web, you can click the “Update Now” button or select the “Backup” option on their phone which will backup all of the contacts on their phone and also pull down any changes from the Web site.
If you change phone numbers, call 1.888.8metro8 (1.888.863.8768) for assistance transferring your contacts.
MetroBACKUP has a lost phone feature that allows you to remotely erase the contacts on your phone if it is lost or stolen. Your complete contact list will remain saved on the MetroBACKUP Web site so you can restore your
contacts at a later time.
To erase the contacts from your phone, login to your MetroBACKUP account, click the "Lost Phone" link at the top of the page and follow the instructions provided. If your service is active and your phone is powered on, within
a good coverage area and the erase function isn’t manually
interrupted, this will remove your contacts from your phone.